Air Passengers and Quality of Services

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Air Passengers and Quality of Services

Who should attend

Executives or managers from airports, airlines, and other aviation-related organisations, who are interested in providing quality services to air passengers

AVOM5110 MATF Approved Course
07/02/2025 - 09/02/2025 (3 days) English
HKD12,800 HKIAA
HKIAA
Application Deadline:
24/01/2025
Air Passengers and Quality of Services

This module provides participants with an in-depth understanding of the concepts and measurements of the quality of services in the air transport industry. It also enables participants to analyse the main difficulties experienced by the main air transport actors in building up a service culture and managing the quality of services.

 

Learning outcomes:

  • Describe the structure of air transport market and the major stakeholders in terms of service delivery
  • Analyse the characteristics of the different types of passengers and their expectations in services
  • Examine how airports, airlines and ground handlers manage and measure services quality for continuous improvement
  • Appraise the concepts of Smart Airport with the use of innovative technology to enhance passenger experience and efficiency
  • Analyse the main difficulties to build up a service culture in the air transport industry

 

This course is one of the modules of Advanced Master in Air Transport Management and allows participants to take the module separately.

MATF-approved Programme

Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of Maritime and Aviation Training Fund (MATF).  For details, please refer to the MATF session or http://www.matf.gov.hk 

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