Airport Emergency Response Management - Family Assistance

What's New
20 Sep 2021
The Academy strengthens collaboration with the Mainland aviation institutions in training

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Airport Emergency Response Management - Family Assistance

Who should attend

Personnel from emergency services, airlines, ground handling agents, airport operators and aviation regulators

AVOM1403 MATF Approved Course
05/2022 English
Airport Emergency Response Management - Family Assistance

This four-day course identifies and explains the roles and responsibilities of the family assistance response required to help passengers and their families in the aftermath of an aircraft incident or accident.


Topics covered:

  • Family assistance – ICAO policy, national requirements & industry best practices
  • Special Assistance Team – Aims, recruitment, organization, training, deployment & defusing
  • Humanitarian Assistance/Psychological 1st Aid – What is it and how to help passengers & their families
  • Integration with the ground handling agent
  • Telephone enquiry centre
  • Company internet dark site
  • Personal Effects management

MATF-approved Programme

Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of the Maritime and Aviation Training Fund (MATF). For details, please refer to the MATF session or


Early bird discount is applicable for this course. Please refer to Payment, Refund and Discount Policy for details.