Refresher Course – Disruption Handling within Terminal Areas

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Air Traffic Management
Airport Operations & Crisis Management
Flight Training & Engineering

Refresher Course – Disruption Handling within Terminal Areas

Who should attend

Personnel who are working as frontline staff within the airport terminal areas

ESBC1121c
TBC (1.5 hours) English
TBC HKIAA
HKIAA
Refresher Course – Disruption Handling within Terminal Areas

This 1.5-hour refresher course helps participants to revive the know-how when encountering disruption for airport frontline staff, especially for those who are working in the terminal. An overview will be given on different types of disruptions and their remedial measures to re-energise participants’ understanding.

 

Topics covered:

  • Different types of disruptions
  • Remedial measures (crowd control with passenger care)

Remarks