Airport Emergency Response Management - Family Assistance

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Air Traffic Management
Airport Operations & Crisis Management
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Airport Emergency Response Management - Family Assistance

Who should attend

Personnel from emergency services, airlines, ground handling agents, airport operators and aviation regulators

ESBC1403 MATF Approved Course
27/06/2022 – 30/06/2022 (4 days) English
HKD 8,700 HKIAA
HKIAA
Application Deadline:
13/06/2022
Airport Emergency Response Management - Family Assistance

This four-day course identifies and explains the roles and responsibilities of the family assistance response required to help passengers and their families in the aftermath of an aircraft accident

 

Topics covered:

  • Family assistance – ICAO policy, national requirements and industry best practices
  • Special Assistance Team – Aims, recruitment, organization, training, deployment and defusing
  • Humanitarian Assistance/Psychological 1st Aid – What is it and how to help passengers and their families
  • Integration with the ground handling agent
  • Telephone enquiry centre
  • Company internet dark site

MATF-approved Programme

Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of the Maritime and Aviation Training Fund (MATF). For details, please refer to the MATF session or http://www.matf.gov.hk