The ABCs of Customer Services at Airport

What's New
20 Sep 2021
The Academy strengthens collaboration with the Mainland aviation institutions in training

Please click here to know more details. 

The ABCs of Customer Services at Airport

Who should attend

Airport staff or other personnel who are interested in airport customer services profession

SRVC1031
16/08/2021 (1 day) Cantonese
HKD 800 HKIAA
HKIAA
Application Deadline:
02/08/2021
The ABCs of Customer Services at Airport

This one-day course equips participants with practical knowledge to serve passengers or users at the airport. The course also covers basic communications skills, importance of proper body language and common communications barriers to be avoided for effective communications.

 

Topics covered:

  • Customer service mindset
  • Effective communications
  • Basic complaint handling