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Airport staff who frequently interact with passengers or customers
|SRVC1505||MATF Approved Course|
|20/08/2021 (1 day)||English|
This one-day workshop is the advanced course of Professional English Skills Workshop 1, and targets at airport staff who are involved in the frontline customer service operations. The workshop introduces more challenging situations, such as dealing with furious customers, handling complaints and emergency response. Participants will also acquire more advanced language skillsets including reassurance and apology.
This workshop is one of the modules of Professional English Skills for Airport Staff which takes an interactive approach to simulate real-life situation in class. Each module may be taken individually.
Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of Maritime and Aviation Training Fund (MATF). For details, please refer to the MATF session or http://www.matf.gov.hk