Customer Services at Airport – Complaint Handling

What's New
20 Sep 2021
The Academy strengthens collaboration with the Mainland aviation institutions in training

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Customer Services at Airport – Complaint Handling

Who should attend

Airport staff or other personnel who are interested in airport customer services profession

SRVC1033
18/08/2021 (1 day) Cantonese
HKD 800 HKIAA
HKIAA
Application Deadline:
04/08/2021
Customer Services at Airport – Complaint Handling

This one-day course presents participants the standard operating procedures (SOP) and step-by-step guide for handling complaints. The course also covers the importance of emotional self-control when dealing with difficult customers.

 

Topics covered:

  • Concepts of complaint management
  • Managing personal emotions when handling complaints
  • Written response to handle customer complaint