Customer Services at Airport – Telephone Skills and Social Media Responding

What's New
20 Sep 2021
The Academy strengthens collaboration with the Mainland aviation institutions in training

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Customer Services at Airport – Telephone Skills and Social Media Responding

Who should attend

Airport staff or other personnel who are interested in airport customer services profession

SRVC1032
17/08/2021 (1 day) Cantonese
HKD 800 HKIAA
HKIAA
Application Deadline:
03/08/2021
Customer Services at Airport – Telephone Skills and Social Media Responding

This one-day course equips participants with the basic telephone etiquette to handle and respond to enquires working at the customer services centre. The course also covers the characteristics and role of social media in customer services.

 

Topics covered:

  • Basic telephone etiquette and handling skills
  • Introduction to social media and its characteristics